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Doctors diagnose,
nurses heal and
caregivers make sense
of it all.
— Brett H. Lewis


Through our Patient Care Services program, individuals can receive comprehensive care from the time they are diagnosed and move interchangeably among programs depending on what services they need at that moment.  Traditional medical hospice models require a six month or less prognosis and the discontinuation of curative treatments to receive service.  The Patient Care Services program serves the newly diagnosed or those pursuing their preferred treatment choices.  

The goals of HSB’s Patient Care Services department are to  1) provide comprehensive continuum of care to patients at any stage of a life threatening illness, including the newly diagnosed; 2) increase patient comfort during the last weeks of life; 3) increase end of life discussions; 4) provide better long-term caregiver outcomes; 5) decrease hospital readmissions and emergency department visits; 6) build stronger patient-physician relationships; and 7) decrease the drain on our community’s medical resources.

Programs include:

Care Management:  Care Management will assess and evaluate the patient to gain a better understanding of the patients’ emotional and practical adjustment to their medical status.  This includes psychosocial counseling and family counseling as needed.  Coordination of medical care to ensure the optimal use of health care resources and Advance Care planning is provided.  

Palliative Care Management:  Palliative Care Management will assess and evaluate the patient to gain a better understanding of the patients’ emotional, physical and practical adjustment to their medical status and potentially terminal prognosis.  This includes psychosocial counseling and family counseling as needed.  Coordination of medical care to ensure the optimal use of health care resources and Advanced Care planning is provided with the focus on quality of life choices.  

Anticipatory Grief:  Anticipatory Grief Care Management provides one to one counseling for the loved ones/caregivers of patients living with a life threatening illness and/or terminal illness.  The interdisciplinary team will assess the caregiving needs, make referrals and offer care coordination.

Bereavement Care Management:  Bereavement Care Management for the surviving homebound spouse or loved one after the death of the patient.  The interdisciplinary team will provide individual counseling and support with the concrete and practical issues of loss and bereavement.